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The following are excerpts from notes taken by the test callers and provided to the research team.
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This happened 34 percent of the time.Įxamples of interactions between caller and shelter employee A shelter employee explicitly refused to shelter the tester or placed the tester in a men’s facility or in isolation.A shelter employee made insinuations that other residents would be made uncomfortable or unsafe by the tester.A shelter employee made references to genitalia or to surgery as requirements for appropriate housing.A shelter employee misgendered the tester or made other statements to discredit her identity.The test caller was told that she would be isolated or given separate facilities at the shelter.A shelter employee deflected the decision or service to another employee or agency.One shelter, for example, hung up on the tester immediately after she revealed she was transgender. There was a discrepancy between the positive information given to the advance caller and the negative information given to the test caller.This willingness varied depending on state laws and shelter type.ħ ways transgender women were mistreated by shelter employees: Overall, only a minority of shelters was willing to properly accommodate transgender women. As currently written, EAR prohibits inquiries into an individual’s sexual orientation and gender identity and does not address the right of transgender shelter-seekers to access shelter in accordance with their gender identity. Department of Housing and Urban Development, or HUD, sought to remedy this through the Equal Access Rule, or EAR, which makes it illegal to discriminate against LGBT individuals and families in any housing that receives funding from HUD or is insured by the Federal Housing Administration, regardless of local laws. Lesbian, gay, bisexual, and transgender, or LGBT, people are not explicitly protected from discrimination under the federal Fair Housing Act. While accessing homeless shelters is difficult for anyone, transgender women face particular issues and barriers that have yet to be addressed. The tests measured the degree to which transgender homeless women can access shelter in accordance with their gender identity, as well as the types of discrimination and mistreatment they face in the process. The Center for American Progress and the Equal Rights Center, or ERC, recently conducted telephone tests on 100 homeless shelters across four states.